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QUESTIONS REGARDING RETURN & CHANGE

Everything you need to know about returns

Does it cost anything to send a product back?

The cost of a return is something the customer must bear for themselves.

Do I get ALL my money back?

When the Customer regrets his purchase, ANCI Sport pays back the amount that the Customer paid for the product.

On the amount to be repaid, ANCI Sport has the right to deduct an amount corresponding to the depreciation of the product compared to the original value of the product, if and to the extent that such depreciation is due to the Customer having handled the product to a greater extent than necessary to determine its properties or function.

How long does it take for the money to end up in the account? `

ANCI Sport will refund the amount as soon as possible, but no later than within 14 days from the date ANCI Sport received the Customer's notification of the exercise of the right of withdrawal.

However, ANCI Sport may wait with the refund until ANCI Sport has received the product or the Customer has shown that the product has been returned.

The refund will be made to the Customer via the payment alternative that the Customer chose at the time of purchase, provided that nothing else has been agreed or that there are obstacles to such a refund.

How do I claim a product?

According to the Swedish Consumer Purchase Act, ANCI Sport follows the right to be able to complain about a defective product for 3 years. However, not all complaints are approved during these 3 years, however, the consumer always has the right to complain about a product that may not last up to 3 years from the date of purchase. 

It is possible to complain about various forms such as production defects, but if you have mismanaged, which leads to misuse, mismanagement and wear and tear, etc. so the complaint does not cover this.

If you have more questions regarding products you have bought or intend to buy at ANCI Sport, you are welcome to contact us at hej@ancisport.se

 

I miss my refund

If you have sent back a product you bought at ANCI Sport, we will make a refund to you as soon as we receive the package and see that it is unused and meets the requirements for a repurchase.

Depending on the payment method, it can take up to 7 days before you see the money in the account again.


Everything you need to know about replacement

Can I change a product if I bought it wrong?

The easiest thing for both us and you is that we use repurchases and you get your money back if the product is in a condition that covers repurchases.

When this is done, you can in turn place a new order for the right product.

Can I change even after I have tested the product?
No, the product must not be used or have any type of wear. Original packaging and protection must also remain on return.
The product is not available for replacement
We are constantly filling our warehouse with products and should you miss or see that it has not been in stock for a long time, please feel free to email us hej@ancisport.se.