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Refund policy

When purchasing goods at ANCI Sport, the Customer always has a 14-day right of withdrawal in accordance with current consumer protection legislation.

This means that the Customer has the right to cancel his purchase by notifying ANCI Sport within 14 days of the Customer or the Customer's representative receiving the ordered item (the withdrawal period).

If the Customer wishes to cancel the purchase, the Customer must, before the withdrawal period has expired, send a clear and unambiguous message to ANCI Sport in the manner specified here.

The customer must state his name, sin address and other relevant information, t.ex. order number, invoice number and name of the item in the message. If the above option for notification does not want to be used by the Customer, the Customer can use the standard form for exercising the right of withdrawal that the Swedish Consumer Agency has produced (see the following link: Withdrawal form from the Swedish Consumer Agency).

When the Customer regrets his purchase, ANCI Sport pays back the amount that the Customer paid for the product. On the amount to be repaid, ANCI Sport has the right to deduct an amount corresponding to the depreciation of the product compared to the original value of the product, if and to the extent that such depreciation is due to the Customer having handled the product to a greater extent than necessary to determine its properties or function.

ANCI Sport will refund the amount as soon as possible, but no later than within 14 days from the date ANCI Sport received the Customer's notification of the exercise of the right of withdrawal. However, ANCI Sport may wait with the refund until ANCI Sport has received the product or the Customer has shown that the product has been returned. The refund will be made to the Customer via the payment alternative that the Customer chose at the time of purchase, provided that nothing else has been agreed or that there are obstacles to such a refund.